Terms and Conditions and Procedures

Welcome to our website.

Please read carefully the text below. By using this site the implied agreement with its content is automatic.
 
@mesa.com-Helena Manso Ltd reserves the right, at any time, to modify or to update the text of the website.
@mesa.com-Manso Ltd reserves the right to modify the site's catalog without any notice; however we commit ourselves to make every effort to comply with the orders already placed.
 
@mesa.com-Helena Manso Ltd also reserves the right to update prices without notice  accordingly to market or stategy conditions, etc...
 
ITEMS DESCRIPTION
@mesa.com tries to describe as accurately as possible any item displayed on its site. Users should attentively read  the item's long description, data sheet and eventually any anexed file included. Should any doubt or query exist user is asked to contact @mesa.com customer service using the email contacto@amesa.com.pt
 
For any queries please feel free to contact us.

 01-TERMS
 
01.1 - The general terms and conditions of sale contained in this document are agreed between "@ mesa.com" trademark of the "Helena Manso, Ltd." Company (hereinafter referred to as "@ mesa.com")  and the individual or collective persons that through the Internet site www.amesa.com.pt  purchase any product or service made available by @mesa.com on the referred site (hereinafter referred to as "CLIENT"/“CUSTOMER”).
 
Helena Manso, Ltd holds the sole tax and registration number 502488123 and is registered in Conservatória do Registo Comercial de Santiago do Cacém. Also its office is in Santiago do Cacém

1.2 - @mesa.com and the CLIENT/CUSTOMER agree that purchases made in accordance with the terms of item 1.1 immediately precedent will be governed by the general terms and conditions of sale contained in this document, excluding any other conditions previously available on the site , and also by applicable Portuguese law.
 
02- GENERAL CONDITIONS
 
02.1 -The use of the site www.amesa.com.pt aims to purchase products and / or services provided by @mesa.com-Helena Manso, Lda on the mentioned site.
 
02.2 - @mesa.com-Helena Manso, Lda reserves the right to change without prior notice the conditions of use or other procedures published on the site www.amesa.com.pt. Since the regular and continuous use of this site presupposes the unreserved acceptance of the changes made to them and the subjection to the most recent version the CLIENT should consult regularly the conditions of use or other procedures.
 
 02.3-The contents presented from links of the site www.amesa.com.pt are the sole property and responsibility of the respective owners, so @mesa.com-Helena Manso, Lda declines any responsibility for the content and content thereof.
 
 2.4 - @mesa.com-Helena Manso, Lda makes every effort to ensure that the information presented on its site is free of any spelling or other errors and, wherever it occurs, @mesa.com-Helena Manso, Lda ensures as soon as possible its correction.
 
2.5 -The descriptions, dimensions, weights, compositions and other attributes presented in the site www.amesa.com.pt may suffer some variation.
 
2.6 -The photographs displayed on amesa.com.pt may not match the settings described. The reproduction of the colors of the articles is the closest to reality.        
WARNING: Due to computer color settings, browser software used or operating system and also the characteristics of the monitor used the colors of the articles displayed on @mesa.com. website may differ from its real colors. @mesa.com cannot be held responsible for any of such differences. 
 
02.7 - Product prices and specifications are subject to change without notice
 
02.8 - Despite the efforts of amesa.com.pt, some products in the catalog may be incorrectly priced, so @mesa.com-Helena Manso, Lda will check the prices whenever  processing the orders. If the price of the product is not the correct one, @mesa.com will inform the CLIENT by email and wait for the CLIENT's decision to accept or cancel his/hers order.   
  
02.8.1 - If the customer accepts the new value he/she will be asked to pay the excess by choosing the customer the means of payment: MBway, ATM, Paypal, Bank Wire in the case of customers using portuguese accounts or Paypal and Bank Wire in the case of customers not using portuguese accounts.   

 
02.8.2 - If the customer decides to cancel the order the amount paid will be returned immediately together with our apology for the happened
 
02.9 All prices quoted are in Euro (€).   
 
02.9.1 - The prices quoted include VAT  at the legal current Portugal's rate on the product presentation rate.

02.09.2 - Also when you click on the shopping cart the total value of the products in the cart (with Vat included) and the value of VAT that this value includes will appear on the right. On the left is the list of products and their respective values (including VAT).


02.9.3 - Customers from outside the European Union are exempt from paying the value of VAT provided that the invoice and delivery addresses of the product are both outside of the EU.


02.10 - By default out of order goods are not available to ordering. When a product is displayed as out of order the customer will find next to it a field with the message "notify me when available". The customer must click on that message if he/her is interested in the product. As soon as the product is replaced rthe customer will receive a message  leting him know the product's availability. 

    -  If the article is out of stock and by our mistake continues to be present as available in the website, resulting in orders that cannot be fulfilled within the time indicated on the website @mesa.com will immediatly contact the customer explaining the situation, apologizing for what happened and commiting to immediately refund the amount paid if there is no solution or if the solution found is not to the customer's liking/convenience.

    One of three situations will occur from this error: 

       1st - stock can be replaced and there will only be a delay in shipping the order to which the customer agrees

       2nd - stock can be replaced however there is a delay in shipping the order, a delay with which the customer does not agree; as stated above @mesa.com undertakes to immediately return the amount paid to the customer.

       3rd - it will not be possible to replace the stock in any way; as stated above @mesa.com understakes to immediately return the amount paid to the customer.

  
 
02.11 .- Some products are subject to pre order. The customer will find this indication next to the product. As also stated next to the product  the customer must contact @mesa.com via email contacto@amesa.com.pt before pproceeding with the pre-order so that we can be sure that it is vailable from the supplier and confirm the time it takes to reach us. Although in the exchange of correspondence the customer the customer will be informed of the result of our conversation with the supplier the expected date of arrival at us will then be placed next to the product so that the customer has no doubts when pre-ordering 

   02.11.1 - If an unforeseen event arises and the supplier is unable to deliver (definitely or withim the ex+ected deadline), @mesa.com will inform the customer of the new expected waiting time for its availability  and will be up to the customer to decide whether to keep the order or cancel it. In this case the amount paid by the customer will be refundedd immediately along with our apology for what happened.

   02.11.2 - If the customer does not contact @mesa.com.(via the email support line contacti@amesa.com.pt) before making payment and the order cannot be fulfilled,@mesa.com undertakes to immediately return the amount paid to the customer 

 
02.12 - If the CUSTOMER's shopping basket includes products with different delivery dates, for instance a pre-ordered product and an immediately available one, it is considered by default that the CUSTOMER will receive the products in a later single delivery. If the Customers wants the products to be delivered by date of availability then, he/she, must place several orders.

02.13 - All the accounting documents and the information relating to the customer/client account (e.g. confirmation messages, notices) will be sent to him/her only by electronic form via emails to the email address he/she provided when he/she proceeded to purchase the product or when he/she created his/her account.

 
03 – HOW TO PURCHASE/ORDER

03.1 - Standard articles
Along with each article you will usually find the indication of the expected delivery time. Some of the products are subject to preeordering.  
 
03.1.1 - Direct purchase on the website - currently only available to customers in the national territory
 

- In the address page the first line of each address (alias) refers to the name you want to give to the address below for ease of identification of the same
        - The first indicated address will be the invoide address which will also be the delivery address if you do not give us another one. At any time you wish you can access "MY ACCOUNT" - "MY ADDRESSES" - and update or add the addresses that you need.
  
 
03.1.1.2 - After the Customer has created his/hers account, the CUSTOMER will make purchases through it either by logging into the site by "Login", providing the combination of e-mail and password chosen in the act of creation of his/hers account, either by making the purchases and assuming the identification (email and password) at the time of finishing the order.

03.1.1.3 - Choose the products you are looking for by browsing the Online Store or by using the search functionalities.

03.1.1.4 - Add the products you want to buy to the shopping cart, using the "buy" / "add to cart" option. Please refresh after each purchase if necessary.

03.1.1.5 - Access the shopping cart using the "shopping cart" option, check the contents of the shopping cart and then use the "finalize purchase" option
 
03.1.1.6 - Identify all the indispensable elements for the treatment and shipment of the order, ensuring that the data filled in the fields of mandatory information are correct

03.1.1.7 - Currently by default the orders will be sent by the carrier Nacex to the address indicated to us - the fee’s value is generated automatically by the system (see 07).

     It is on this page that you will find a window where you can write additional notes about your order and a box to click if you want your order to be wraped as a gift. If tou wish, you can use the additional notes field to inform us of some details (such as gender and age) of the person or whom the gift is intended. I@mesa.com will try to adapt the packaging according to these data.

Continue the check out forward to payment

03.1.1.8 - Choose your payment method. C lick on the box where you agree to the process and service nd place the order. Please note that until you click on the box giving your agreement, the system will not allow you to proceed any further and place the order.

03.1.1.9 - After completing the order, the customer will receive a firsr email confirming the order.

             - When choosing payment by ATM or Bank Transfer the Customer will receive an email with the details and the time and the time frame they have to do so. Payments either by Paypal or MBWay are made immediately and automatically by the respective financial platforms.

               - After payment the Customer will receive an email confirming it.

               - The processing and dispatch of the order then begins with the Customer receiving an informative email for each stage of the process.

03.1.2 - Purchase by direct contact with the company - available to all customers
 
03.1.2.1 - The order will run through e-mail exchanging. During this process the availability of the product, its delivery time and address, its atributes and costs (product and shipping fees)  will be set up.  The customer may also consider / request a gift wrapping which value will be added to the order.
 
03.1.2.2 - The customer shall proceed with the payment of his/her order or pre-order. Proof of payment may be required to speed the process.
 
03.1.2.3 - Preferably the order will be shipped by the carrier Nacex. Outside the Iberian Peninsula, @mesa.com-Helena Manso, Lda mayhowever, consider dispatching the order through CTT if the value of the order and of the shipping costs justify it, as long as the Customer agrees with the values presented.
 
03.2 - Customized Items

WARNING: please note that the right of withdrawal shall not apply in these articles, except in case of product defect.
 
Customized products ordering will be made by direct contact with the company. Through correspodence exchanging all the details of the order, including order value and shipping costs wil be agreed.

 

04 - PAYMENT METHODS
04.1 - PayPal - PayPal is one of the most widely used methods in internet shopping. PayPal can be used through your credit card, your debt card or even your bank account. These payments offer a high level of security and protection, both for the client and the supplier. In direct purchase on the website, payment is immediate trough data generated automatically by the system. In purchase made by correspondence with Helena Manso Lda - @mesa.com.pt the money will be requested by Paypal and you have 24h to proceed with the payment after which the order will be cancelled. After that date you should not  make the payment without contacting amesa.com.pt's customer support service again.


04.2 – VISA and MASTERCARD cards  – Due to the partnership between VISA and PayPal and MASTERCARD and PayPal, you do not need a PayPal account to use these credit or debit cards in your purchases on this site. The security of your transactions is guaranteed by PayPal


04.3 - Bank transfer - Whether purchasing directly on the website or purchasing via direct mail, you can pay for your order by bank transfer. Don't forget to identify the order when paying: if purchasing directly on the website use the order number provided when confirming the order, if purchasing direcly using the name used when exchanging correspondence to place the order. You have 24hours to make the payment and send us the proof. After this time, the order will be canceled and you should not make payment without contacting amesa.com.pt customer service again.

Warning: In cases where the name of the first holder of the account from which the payment is made does not coincide with the name mentioned in the exchange of correspondence with @mesa.com.pt, the direct proof sent by the bank at the time of the transfer may not be enough, making it necessary that the proof reaches us via the customer's email. 


04.4 - ATM - If you  have a Portuguese account, you can also make payment via ATM whether by direct purchase on the website or by exchange of correspondence. In the first case, when choosing this payment method, the platform will automatically generate the 3 credentials that you must use when paying at an ATM or via Homebanking. In the case of an order placed by mail these 3 credentials will be sent to you by Lusopay upon request by @mesa.com-Helena Manso, Lda.

 You have 24 hours to make the payment and after thiis period, if payment has not been made, the order will be cosidered null and no payment should be made without contacting @mesa.com.pt customer servive again.

We confirm that Lusopay is @mesa.com's partner platform for multibanco payments.

With @mesa.com-Helena Manso lda, Lusopay uses the check-digit system identifying itself as Entity 11024

04.05 - MBWAY - If you have a portuguese account you can also make payment bY MBWay, whether by direct purchase on the website or by exchange of correspondence.

   @mesa.com's partner platform for MBWay payments is Lusopay

05 ACCOUNTINGDOCUMENTS
An electronic invoice and the respective receipt will be previously sent to the customer, to the email address provided on the registration procedure. For reasons inherent in our billing program, the accounting documents can sometimes go to the SPAM box. The @ mesa.com-Helena Manso, Lda therefore asks the customer to please search your spam box if you do not receive them. Although our company has no responsibility for that fact @ mesa.com-Helena Manso Lda presents his apologies for the happened. If you need a duplicate do not hesitate to contact us.

Accompanying the order will follow a non-valued transport guide or a printed invoice.


 
06-VAT EXEMPTION, EXTRA DUTIES AND CHARGES 
 
06.1 - VAT is applied following the legal tax to all products sold and shipped withinn the EU (intra-Community trade).
 
    All products sold to and shipped outside the European Union (extra-Comunity trade) are exempt from VAT (Article 14 of the VAT Code).
WARNING: invoice and delivery adresses must be located outside the EU

06.2 -  Orders outside the European Union  may be subject to IMPORT DUTIES and/or TAXES, which are levied once the package reaches user's country ( buyer or addressee)
   Please contact your local customs office for more (detailed) information. @ mesa.com cannot predict which they are nor their value.
   Those additional charges will be directly collected by the destiny's country Custom Office.
 
06.3 - @mesa.com shipments are made according to Incoterm Delivered Duty Unpaid (DDU) which means that @mesa.com does not collect VAT, Duties or taxes/charges on orders to countries outside the European Union and cannot predict which particular charges may be.
   @mesa.com ships  Incoterm DDU orders,  meaning that Import Duties or other extra charges are excluded from the the value you are asked to pay online. The user/ addressee must pay this taxes /charges when upon receipt of your order or at a later date depending on his/hers country' customs authority
 
07 - SHIPMENT AND DELIVERY


07.1 - Delivery fees are paid by the customer unless specifically stated otherwise. 

Currently Nacex is @mesa.com's carrier partner and the shopping fees are authomatically generated on the site

07.1.1 - The shipping value automatically generated by the system is calculated based on weight only. However, the sum of the 3 measures of the shipping packages (length + width + height measured in cm) shall not exceed 150 cm/packages. 

Though unlikely shipping fees may be higher than those displayed during ordering. In that case the excess value will be requested to the customer by mail before shipment of the order'. That request will be acompanied by a detailed information on its reason.

In case the customer does not accept the excess of the postage value, the order will not be dispatched and will be canceled by committing @ mesa.com (Helena Manso Lda) to return to the customer the amount already paid.

07.1.2 - Shipments to any country outside the EU will incur an admin fee of 6€

07.2 - The products will be sent through the “Nacex” carrier. In Portugal and Spain the customer may choose between  his purchase being deliverd at the indicated address ror at a delivery point which has several advantages:  lower costs, sustainability and frees the customer of having to be arrested at the indicated address.

      - Delivery points may be stores or a locker system (Locky) attached to commercial or industrial facilities.

      - For on-point delivery to appear available for the customer when choosing tge shipping method, 3 requirements are necessary:

• that the postal code entered by the customer at the delivery address has a Nacex shop delivery point
• that the weight of the package does not exceed 20 kg
• that the product can be packaged and sent in a Nacex standard box, the largest of which is 40x30x30 cm. 

Note: at times of high traffic, such as Cristmas, the chosen Locky may ve full, meaning there will be no lockers available for delivery to the customer. At that time the carrier will try to contact the customer by cell phone to arrange the possibility of leaving the order elsewhere. If the carrier is unable to contact the customer directly a message will be left. The customer must then contact either the carrier using the contact number left or the @mesa.com either by cell phone +351 939153099 or by email contacto@amesa.com.pt

 
   Currently, picking up purchases at our warehouse is not available on the site. If the customer wishes to do so his/her purchase must be done by direct contact specifying that wish when exchanging correspondence. However payment will always be made by electronic means prior to picking up the order.


   
 
07.3 - Shipping time depends on the chosen product  - if it is an imediate available product (as stated on the website) the shipment will be immediate or almost immediate, if it is a pre-ordered  article the shipping time will depend on the time our supplier takes to release it.  

   Usually the expected availability time is displayed under the image of the good.

   We expect  however, that all the products are shipped within 15 days except those, even standard, handycrafted ones, that are only made after  preordering (even so, expected availability time will be displayed under them).

   In the case of an exhausted product that can not be shipped within the normal period of time, @ mesa.com - Helena Manso, Lda will contact the customer by email or telephone to inform the new delivery time of the product or alternative .
   
 
07.4 - During the registration process user is asked to define a billing address and one or more delivery addresses if he/she wants his/her order(s) to be delivered in an address different from the billing one.  If the user wishes that products are sent to more than one address, he/she shall place one order for each address.
WARNING: Poorly filled delivery addresses are customer's responsibility and can give rise to extra costs.

07.5 - When the order is shipped the system generates an automatic e-mail to notify the customer that the order has been shipped. A few hours later this email will be sent again, this time reissued with the number provided by the carrier for tracking the order (tracking number) placed in the appropriate field fot that purpose. 

07.5.1 When the order is destined to Portugal or Spain this number will be unique and with it the customer can track the order until its delivery. To do so follow the link https://www.nacex.es/cambiarIdioma.do?idioma=en&path=/irHome.do
 and put the number you received in your shipment confirmation email: Nacex tracking numbers are formatted xxxx / xxxxx.

For orders destined for Portugal or Spain, delivery will be made up to 24/48h after the order has been shipped. At the moment the system does not have an alert message for the exact day and time of delivery and the customer must be guided by tracking the order to be available to receive it at the indicated delivery address.

07.5.2 When the order is destined for a country outside the Iberian Peninsula Nacex will deliver the order to one of the carriers with whom Nacex has an agreement for international shipments beyond the Iberian peninsula (partner carrier). Thus, the first number of follow-up that @ mesa.com provided the customer to follow their order looses its validity being replaced by another tracking number given by the carrier that will take the transport from Spain to its destination. @ mesa.com will send the customer this new tracking number as well as the name of the second carrier within 48 hours after the order has been delivered to the second carrier.
 
07.6 - It is implied to be someone at the indicated delivery address to receive the order.


07.6.1 - In Portugal and Spain if the customer is not at the indicated address and if the shipment is accompanied by a telephone number,  Nacex will make a telephone contact. If it is still not possible to deliver this procedure will be carried out three days, if the destination address has a mailbox accessible to the courier a notice with the contact of the agency that makes the delivery will be left so that the customer/addressee can contact the agency to agree the delivery. If the customer/addressee does not do so, the shipment will be retained in the agency for a maximum period of 15 days.

07.6.2 - In the rest of Europe and the World as mentioned above will be a carrier partner to make the delivery. Usually, but not guaranteed, three delivery attempts will be made, either by telephone contact or at your own address. If it is still not possible to deliver, if the destination address has a mailbox accessible to the post office, a notice will be left with the contact of the agency that makes the delivery if it exists so that the addressee can contact the agency and agree the delivery. If the customer/addressee does not do so, the shipment will be retained in the agency for a maximum period of 15 days. 




08 - EXCHANGES AND RETURNS
 
08.1 - RESOLUTION RIGHT

a) On purchases made over the Internet on the @mesa.com.pt site, the customer has a period of 14 days (after the reception of the good) to rescind the contract without penalty and without giving any reason (Artigo 6º of the Decreto-Lei nº 143/2001 of the April 26th).

b) Unless otherwise agreed, this right shall not apply to:
    . Provision of services whose execution has begun, with the agreement of the consumer, before the expiry of the period provided for in paragraph 1 of the preceding article;
    . Provision of goods or services whose price depends on fluctuations in financial market rates which the supplier can not control;
    . Supply of goods made accordingly to supplier's specifications or manifestly personalized or which, by their nature, can not be reshipped or are likely to deteriorate or perish quickly, including but not limited to mattress protectors, duvet covers and cushions
 
Upon receipt of the order, the CLIENT has a period of 14 (fourteen) days to exchange or return the purchased product (s), provided that the following conditions are met. 

Warning: in case of the client or someone duly identified and mandated by him / her to pick up the product (s) in the facilities of @ mesa.com the 14 days begin counting from that moment; this is of particular relevance in case the product (s) is picked up per carrier chosen by the customer since the time starts to run from the moment the product (s) ) is (are) collected at our premises and not at the time the customer receives them.

 
08.1.01-  The Customer shall, within the period indicated in 8.1, send an e-mail to the Customer Support (contacto@amesa.com.pt) informing the invoice number and the code of the product (s) to return or exchange. Although by law the CLIENT does not need to indicate the reason to, @ mesa.com thanks if it is mentioned
 
08.1.02 - The product (s) to be returned or exchanged must be accompanied by the original packaging, duly protected in order not to be damaged during transport, and with the respective label (s) intact (s) ).
 
08.1.03- The costs of transport related to the exchange or return are the sole responsibility of the CLIENT, except for the situations of explicit error in the sending of any product or defect thereof.
 
08.1.04 -Products manufactured, configured or purchased according to the Customer's specifications (see paragraph b) of the right of withdrawal) are excepted from the provisions of item 8.1 immediately above, unless in case of defects in the product.
 
08.1.05- Any package received by @ mesa.com - Helena Manso, Lda without identification of the sender or sent to collection, will not be accepted.
 
08.1.06- The CUSTOMER shall send the return of his/hers order by official mail (CTT). The order must be registered since @ mesa.com - Helena Manso, Ltd  is not responsible for any loss of the merchandise. If the customer does not have access to CTT s he/she resides outside the national territory, he/she must agree with @mesa.com-Helena Manso, Lda which carrier to use for returning the order.
 
08.1.07- If returning the order the CUSTOMER must inform @ mesa.com - Helena Manso, Ltd and wait at least 3 (three) business days for the order to be received by the services of @ mesa.com - Helena Manso, Ltd.
 
07.1.08- The return address is as follows: Rua Estação Caminhos de Ferro 41A - 1º - Dto 7540-157 Santiago do Cacém  PORTUGAL
 
08.1.09- In case the above procedure is not performed correctly, @ mesa.com - Helena Manso, Ltd  may not accept the return or exchange of products.
 
08.1.10 -@ mesa.com - Helena Manso, Ltd  undertakes to reimburse the CLIENT within a maximum period of thirty (30) days after receipt of the return made in accordance with the previous numbers. 
 
08.1.11 - In case of return of an order after the respective shipment, @ mesa.com - Helena Manso, Ltd will not refund the shipping costs, and will only bear the shipping costs in case of shipping error.


08.2 - Exchange / Return by default or error


Always open the packaging carefully and without destroying the box.
Do not destroy and dispose of the packaging until you are sure that the product is intact.

In the case of a defective item and / or damaged packaging or an item that has been changed in relation to the order, the shipping and handling costs is the sole responsibility of @ mesa.com - Helena Manso Lda

08.2.01 - Orders with damaged packaging

Before signing the delivery, either at the destination address, or at a pick-up point of the carrier or its
 agency, check the state of the package. If it is damaged, record on the carrier's waybill all anomalies 
detected in the packaging (damaged box, dented corner, hole on one side, etc.). This act is mandatory to
activate the insurance in case it becomes necessary

Always open the packaging carefully and without destroying the box. 
Do not destroy and dispose of the packaging until you are sure that the product is intact.

If the product is damaged photograph: 
      The packaging box as if it were closed, taking care to photograph the NACEX carrier's seal, 
      The packaging,
      The product

Immediately inform @mesa.com (Helena Manso Lda) by email contacto@amesa.com.pt. 
The claim must be submitted within 24 hours of receipt of the order.

Important:

Only with the prior registration of the damages to the packaging on the carrier's waybill and the 
different photographs indicated above, namely those of the box with the seal of the carrier, we can
validate your claim.

08.2.02 - Damaged product or product with default  in a non-damaged package 

@mesa.com-Helena Manso, Lda follows the best practices in the packaging of its products. @mesa.com-
Helena Manso, Ltd also photographs the items in its in-box before closing it and in some cases records
several stages of the packaging process.
We therefore hope that all our products arrive in the best condition and without defects at their destination. 

If despite all our efforts the product arrives damaged, the customer should contact @mesa.com.pt (Helena 
Manso, Lda) by mail contacto@amesa.com.pt within 24 hours after receiving the order, accompanying your 
claim  with photographs of the packaging box as if it were closed, taking care to photograph the NACEX
carrier's seal, tke packaging and the product. 

09 – COMPLAINTS

09.1 - The Customer may submit its complaint directly to @ mesa.com by e-mail contacto@amesa.com.pt.  @ mesa.com.pt - Helena Manso, Lda commits to answer the customer within a maximum period of 7 working days. Helena Manso Lda sincerely hopes to be able to resolve by this means any claim that the client presents.
09.2 - Notwithstanding the client may always submit his complaint in the electronic complaints book through the link https://www.livroreclamacoes.pt/inicio/reclamacao. Helena Manso Lda - @ mesa.com is registered in the electronic complaints book with the number of economic operator 152021
The competent authority to assess the complaint is the ASAE (Authority for Food and Economic Security)
 
10- TREATMENT OF PERSONAL DATA
 
10.1- The CLIENT authorizes @ mesa.com - Helena Manso, Lda to treat in an automated way the personal data provided in the respective registration and in the purchase order, in particular, by the use of cookies.

10.2  - The company Helena Manso, Lda is the entity responsible for processing customer's personal data.

10.3 - The customer has the email address privacidade@helenamanso.pt available, which is exclusively intended for the presentations of complaints or similar by customers regarding their personal data and the way in which the company treats them


 
11 - NEWSLETTER
 
11.1 - The "newsletter" of @ mesa.com is given to emails with promotions, offers and information, sent directly to the user's mailbox, voluntarily provided to @ mesa.com - Helena Manso, Lda

 
11.2 - In order to receive the "Newsletter", the User / Client will have to subscribe and confirm its subscription. There are 3 possible ways to subscribe to the @mesa.com Newsletter: 

11.2.1 - On the homepage of the site you will find a field to write your e-mail address if you wish to subscribe to our Newsletter even if you are not our customer or user. You should then click on the word "subscribe" that is just ahead of the field 

11.2.2 - Throughout the process of a purchase without registration as a customer you will always find a field to write your e-mail address if you want to subscribe to our "Newsletter". You will then also have to click on the word "subscribe" that is just in front of the field.

11.2.3 - When registering as a customer 

11.3 - In any of the first two forms (visit to the site without purchase or registration or purchase without registration) you will immediately receive an "email validation" message with a link that you will have to follow to confirm your subscription.

11.4 - Upon confirmation of your subscription, you will receive a new "confirmation of the Newsletter" message in your email box, accompanied by our thanks for your subscription. 

11.5 - THE USER / CLIENT has the right at any time to suspend and / or cancel the request to send the "Newsletter". To modify their personal data and suspend and / or cancel the request to send the "Newsletter", the REGISTERED CLIENT must go to their registration and deactivate this option and the CLIENT NOT REGISTERED / USER should contact the Customer Support service through the email contacto@mesa.com.pt requesting the cancellation / suspension of the sending of the Newsletter.


 
12- DISCLAIMER
 
12.1 - The information on this site is for information purposes and Helena Manso Ltd. makes every effort for it to be correct, up to date and useful. Nevertheless Helena Manso Ltd. cannot guarantee the absence of typographical errors or incorrect or insufficient information.
 
12.2 - Helena Manso Ltd. assumes no responsibility for errors or omissions with respect to products sold by this site, the client should carefully read all the information about the product and its conditions of use provided by the manufacturer.
 
12.3 - Helena Manso Ltd. assumes no responsibility, expressed or implicitly, in relation to any product traded through this site, in respect of guarantees owed by the manufacturer as well as for safety and compatibility of the product.
 
12.4 - This site may provide links to other websites - these links are presented to provide information and convenience. Helena Manso Lda is not responsible however for the information contained on them, or for their content.
 
12.5 - Helena Manso Lda assumes no responsibility for any delays or failure to comply with its obligations in situations over which it haas no control, namely:  
          - constraints imposed by carriers we work with     
          - strikes, lockouts or other labour disputes influencing orders shipment or delivery, both directly or indirectly
          - war, civil war, revolution, riot, government measures, terrorist acts
          - natural disasters
          - others
     Nevertheless Helena Manso Lda is commited to do everything to solve the problem with its customer as soon as possible
 
13 - EVIDENCE AND TRANSACTION ARCHIVES
 
13.1 - The orders and accounting documents to which they gave rise will be filed in reliable and sustainable support  so they can always be copied  and used as evidence

14 – LANGUAGE
 
14.1 - The language applicable to these Terms and Conditions and  Procedures is Portuguese (Portugal). In the event of any contradiction in the English provided version, the version provided in Portuguese (Portugal) shall prevail.
 
15-APPLICABLE LAW AND JURISDICTION
-
15.1 -  This site is governed according to the Portuguese law and must be understood and used as such. The customer will be totally responsible for the importation to and use in other countries of the products presented on this site 
 
15.2 -For the resolution of any emerging issues on this site and purchase contracts originated by it if there is no agreement between the parts, it is stipulated the jurisdiction of the District of Setúbal, especially the Santiago de Cacém Court, if this one is compatible by reason of matter and value, expressly waving any other.
 
15.3 - ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES - LAW NO. 144/2015 OF SEPTEMBER 8th
   Alternatively, in compliance with the provisions of art. 18 of Law 144/2015, of September 8th, it is informed that the Alternative Dispute Resolution Body available is as follows:
 
Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide 1099-032 Lisboa
 "Faculty of Law of the New University of Lisbon Campus of Campolide 1099-032 Lisbon"
  
 e-mail: cniacc@unl.pt    telephone: 00351 213 847 844   
 mobile: 00351 919225540     fax: 0351 213 845 201